Refund policy

Refund Policy for Twisted Tees

Last updated: January 20, 2026

Our Commitment

At Twisted Tees, we want you to be completely satisfied with your purchase. Because all of our products are made-to-order and printed specifically for you, we have specific guidelines for returns and refunds.

Made-to-Order Products

All items sold at Twisted Tees are custom printed after you place your order. This means we cannot accept returns or exchanges for change of mind, incorrect size selection, or if you simply don't like the product.

Defective or Damaged Items

We will gladly replace or refund items that arrive:

• Damaged during shipping
• Defective due to printing errors
• Significantly different from the product description
• Wrong item or size sent

How to Request a Refund or Replacement

If you receive a defective or damaged item, please contact us within 30 days of delivery at [your email]. Please include:

• Your order number
• Photos clearly showing the defect or damage
• A brief description of the issue

Processing Time

Once we receive and approve your refund request, we will process it within 5-10 business days. Refunds will be issued to your original payment method.

Non-Refundable Items

The following cannot be refunded or exchanged:

• Items purchased on sale or with a discount code (unless defective)
• Items that have been worn, washed, or altered
• Items returned without prior authorization

Questions?

If you have any questions about our refund policy, please contact us at [your email].